Return Policy

Return and Refund Policy

1. No refunds will be accepted. (Including delivery fee)

2. Orders cannot be amended once proceeded.


FILORGA HK accept your products purchase din FILORGA HK Online Boutique for exchange within 14 days of receipt (based on the delivery record) if you have the following situations:

 

1. Any products that is damaged in the delivery process;

2. Any products that is not your purchased item or missing;

3. Any products that is expired when received;

FILORGA HK will arrange the refund and responsible for the shipping fee of product return according to the above situations.

 

 

FILORGAGK offers exchange if you feel allergy with the products purchased in FILORGA HK Online Boutique if you can provide the following proves:

1. A medical report from the Grade 2 or above demo logical hospital must be provided

2. The date of the medical report should be within 3-month of receipt (based on the delivery record)

3. The result must be proven that the effect is caused by using the product in the medical report.

FILORGA HK will arrange the refund and responsible for the shipping fee of product return according to the above situations.

 

All products to be exchanged must be accompanied by original Receipt and an exchanged reference number.

No return nor exchange if any products that are gifts, or has been opened or used, is not in its original conditions, is damaged, or its missing parts.

Each item can only be exchanged once.

No refund.

To return any items, please contact Customer Service by email cs@filorga.com from Monday to Friday, 9.30am to 6.00pm.

Orders are returned to FILORGA HK as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax / refuse to provide ID copy / unable to make import declarations or parcel refused by recipient.

Please allow 1 to 3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.

When the delivery agent returns an undeliverable package to FILORGAHK, FILORGA HK issue a refund by reducing the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.

FILORGA HK can re-ship orders that are returned as undeliverable or unclaimed. However, customers will be charged for resend shipping fee based on the original shipping method used for your purchase.

FILORGA HK is not responsible for damage after delivery.

All claims for shortages must be reported to customer service on the day of delivery.

FILORGA HK reserves the right of final decision in case of any dispute.

 

 

RETURNS POLICY

l   We will issue a product exchange for any full priced unopened merchandise that is returned within 14 days of delivery date.

l   All products to be exchanged must be accompanied by original Receipt and an exchanged reference number.

l   No products may be exchanged if on any sale, used, opened or damaged.

l   Each item can only be exchanged once.

l   No refunds.

l   To return any items, please contact Customer Service by email cs@filorga.com from Monday to Friday,10.00am to 5.00pm.

l   Postage will not be refunded, if any.

l   Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.

l   FILORGA HK is not responsible for damage after delivery.

l   All claims for shortages must be reported to customer service on the day of delivery.

l   FILORGA HK reserves the right of final decision in case of any dispute.


Limitation of Liability

On its website, FILORGA HK tries to provide its customers with a detailed description of products, but cannot guarantee that the description of products or any other content of https://www.filorgahk.com/ is complete or entirely lacking errors.

 

FILORGA HK also assumes nonliability for any kind of loss such as: data loss, lost profits, impossibility to use web site information, modifications, without prior notice, of data, prices or site structure.