Question

How can I know my order is successfully? 

Confirmation page and E-mail will show up when your order successfully. 

 

Payment

VisaMasterCardALIPAY HK and American Express are acceptable. Delivery address must be located in Hong Kong. Please provide personal phone number, delivery address as your billing address when purchase in FILORGA HK Online store order.

 

Why I’m fail in order or payment process?

If you are fail to purchase in FILORGAHK online store, Please try again by following:

  1. Please check your network is running normally.
  2. Please ensure your credit card information is correctly. Example: Card Security Code, credit card expire date. Billing address must be seem as credit card Billing.
  3. FILORGA HK Online shores able to apply Visa Master3-Domain Secure and American Express Safe Key systems, your will get 6 digit for ”One-time password” SMS for certification. Please ensure your password security is correct and order successful.
  4. You card center might refuse your purchasePlease contact your card center.
  5. If still cannot process the order after checking, please try to other payment for ordering.

How can I tracking delivery and revise delivery address?

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If need to amend the delivery address when the goods was sent out. Please contact to SF express for arrangement. FILORGAHK online stores not bear the extra delivery cost.

Please contact SF express for receive the goods. If fail to receive goods repeatedly, order might be cancel by SF expressFILORGA HK online stores will notable to refund

 

 All promotion is FILORGA HK Online shop exclusive offer.