Standard Delivery Service (Hong Kong, SAR of China)
• Free shipping with every order over HK$500 (after discount).
• If the net purchase amount is less than HK$500, the shipping fee will be charged by SF Express when the customer picks up the product/delivery(please refer to the official website of SF Express)
Standard Delivery Service (Macau, SAR of China)
• Orders from the Macau Special require a shipping fee of HK$80.
Please note: during the promotion period, shipping costs will be different.
We offer the following delivery services:
1. FILORGA HK Hong Kong official online store only accepts Hong Kong (including Hong Kong Island, Kowloon, New Territories and Outlying Islands) and Macau and or SF Express stores. Overseas delivery is not currently supported.
2. Standard Delivery (Mon to Fri, Hong Kong only)
3. For Hong Kong and Macau orders, you can choose "S.F Store /EF Locker" or "Home Delivery Servicing Residential and Industrial and Commercial Areas".
4. P.O Box is not accepted as shipping address.
5. Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address。
Shipping days and schedules
1. The shipment will be ready and arrive at the shipping address in 5 - 7 business days upon confirmation of payment. This might vary depending on stock availability. Note: Sending to remote areas or outlying islands may take an additional 1-2 days, and in Macau an additional 2-3 days.
2. Delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday (i.e. Christmas, New Year, Easter, 10.1 Golden Week, etc). The forwarders have no control over and will not be responsible for any delay.
3. Delivery time will be available from Monday to Friday (9a.m.-5p.m.). Please note that orders submitted after 12noon will be processed the next day.
4. Delivery time will be delayed case of incorrect delivery info/contact information